CONSULTING – MYSTERY SHOPPING
What is Mystery Shopping? Mysterious purchase? It sounds a little scary, but the explanation is simple.
Mystery Shopping is a method that evaluates customer service.
Customer service is the key to success in any business.
Services are provided by people to other people, so it is up to the management of every right company to ensure the professionalism and quality of its employees.
It is statistically proven that for each ONE complaint of any guest there are ten others, and these customers will unfortunately never use your services again.
By controlling your company’s standards, professionalism, behavior and sales staff, you can offer your customers the best service.
It is still true that getting a new customer is much more expensive than keeping it.
MYSTERY SHOPPING is a long-term proven research technology. The basic tool of this method is a participating observation in the form of a covert and carefully trained CUSTOMER who uses the firm’s services in secret with the help of an individual written script.
OUR VISION: PREJUDICES ASIDE, ACCEPT CRITICS!
To your questions…
Would you like to improve the products and services provided?
Would you like to know how your company really works?
Do you want to find out how customers really feel while using your services?
we offer answers…
Together we will set up an individual control plan.
We will perform the inspection discreetly and as soon as possible from the assignment.
We will quickly produce a valuable source of feedback.
along with solution suggestions…
We will use the case study as a tool for staff training and development in active service improvement, leading to greater customer satisfaction and better business results, thus increasing sales.
and verifing made changes.
We regularly return to the companies to verify the successful application of the proposed changes.