CONSULTING – MYSTERY SHOPPING

Globe Around / Consulting / Mystery shopping

MYSTERY SHOPPING
METHOD OBJECTIVES
OUR VISION
WHY WITH US?
INQUIRY FORM

MYSTERY SHOPPING

What is Mystery Shopping? Mysterious purchase? It sounds a little scary, but the explanation is simple.
Mystery Shopping is a method that evaluates customer service.

Customer service is the key to success in any business.

Services are provided by people to other people, so it is up to the management of every right company to ensure the professionalism and quality of its employees.
It is statistically proven that for each ONE complaint of any guest there are ten others, and these customers will unfortunately never use your services again.
By controlling your company’s standards, professionalism, behavior and sales staff, you can offer your customers the best service.

It is still true that getting a new customer is much more expensive than keeping it.

MYSTERY SHOPPING is a long-term proven research technology. The basic tool of this method is a participating observation in the form of a covert and carefully trained CUSTOMER who uses the firm’s services in secret with the help of an individual written script.

METHOD OBJECTIVES

  • Assessment of service and quality standards of the company

  • Possible initiative to improve services

  • Detecting unfair practices, cheating customers, robbing employers

  • Employee career development motivation

  • Finding weaknesses and problematic sections

  • Benchmarking competition

OUR VISION: PREJUDICES ASIDE, ACCEPT  CRITICS!

To your questions…

Would you like to improve the products and services provided?
Would you like to know how your company really works?
Do you want to find out how customers really feel while using your services?

we offer answers…

Together we will set up an individual control plan.
We will perform the inspection discreetly and as soon as possible from the assignment.
We will quickly produce a valuable source of feedback.

along with solution suggestions…

We will use the case study as a tool for staff training and development in active service improvement, leading to greater customer satisfaction and better business results, thus increasing sales.

and verifing made changes.

We regularly return to the companies to verify the successful application of the proposed changes.

WHY WITH US?

  • Joint preparation of individual control plan

  • Build an evaluation form

  • Electronic data processing

  • Guaranteed confidentiality of the deeds

  • Quickly produce a valuable source of feedback

  • Secure data storage on web pages

  • Experience in service quality control

  • Finding weaknesses and problematic sections

The goal of a well-functioning business is a satisfied customer.
A satisfied customer is spreading a good name, which guarantees the company a POSITIVE AND FREE OF CHARGE ADVERTISMENT.
Many companies rely on the classification of their customers, but that is not enough! Get an independent study.
INQUIRY FORM
Globe Around s.r.o.
Na Bělidle 30
150 00 Praha 5 – Smíchov
Do not wait. Make your dreams come true.